FREQUENTLY ASKED QUESTIONS
What kind of security is in place in Store More?
Store More takes pride in ensuring that your goods are safe and secure whilst they are stored with us. During our reception hours, the building is manned by a member of our team and outside of these hours is protected with a monitored intruder alarm.
All our rooms are individually alarmed 24 hours a day with a code unique to you as well as being padlocked with your own lock so only you will have access to your room.
Alongside this we have a fenced and gated carpark as well as CCTV cameras and a monitored fire alarm system.
How much does it cost to store with Store More?
Store More is proud to offer self-storage in Hull at unbeatable prices.
The price you pay is determined by the size of the room you need. The rental charge is calculated according to the amount of floor space of the storage room, the smaller the floor area the less you end up paying. All our rooms are 2.2m/ 7ft high allowing you lots of room to stack.
In calculating the space you need you will need to consider:
What you need to store.
How stackable it is.
The price will also take into account where the storage room is located in the storage centre.
Are there any hidden extras?
There are a few extras to pay for, but they’re not hidden, we are happy to discuss these with you at any time.
Insurance: All goods need to be insured to their new for old replacement value whilst they are in storage with us. Depending on your room size and the goods being stored will depend on how much you pay. Please feel free to contact us to get a personalised quote based on your needs.
Lock: You will require a lock to secure your room, we have these in store for you to purchase on the day.
Do you offer discounts?
We at Store More are proud to support our blue lights services and armed forces, therefore upon production of your service card we will give you 5% off our rental rates.
We also offer discounts for if you wish to prepay ahead. For 6 months we will give you a further 5% discount of your rental rates. For 12 months or more we will give you a further 10% discount of your rental rates.
Do I pay weekly or monthly?
All our invoices are calculated on a 4 weekly basis.
How do I pay?
At the point of move in you will need to pay by debit or credit Card. We accept all major cards accept Diners and American express.
All future invoices can be paid our preferred method of direct debit.
We do not accept cheques.
Can my payment come out on the same day every month?
As the payment is taken every 4 weeks rather than per calendar month, the payment will always come out on a different date each month. We will invoice 7 days in advance so you are aware of when this will be taken from your account.
How quickly can I move in?
As long as we have the space available and it is no later than 1 hour before the store closes we can do a move in on the same day.
How often can I access my goods?
Access hours: Our reception is open from Monday to Saturday 9am to 5.30am and Sunday 10am to 4pm for you to be able to complete your paperwork, however once this is completed you will have 24 hour access, 365 days a year completely free of charge.
How do I get my goods to you?
You may use a removals service, van hire or bring it down in the car yourself. Whatever method is convenient for you. We offer Free van hire to all our customers, please contact the office on 01482 24 24 88 for more information.
Do you have trolleys on site?
Yes we have large and small trollies on site that wheel easily from the carpark through the building, straight to your room. Making it easy and convenient to get your goods from your vehicle to your room.
How does the Store More price guarantee work?
All quotes must be for like for like storage I.e. Indoor room storage with comparable security features. Containers and warehouse storage quotes will not be accepted.
The competitor store must be based within a 20 miles radius of the Store More.
All quotes must be in writing from the competitor, verbal quotes will not be accepted.
All quotes must be less than 28 days old at the point of move in.
The prise promise is subject to the availability of that room size.
Any quote that is accepted will be honoured for a maximum of 24 weeks. After that period of time our standard rates will apply.
Store More reserve the right to withdraw this offer at any time.
No other offer may be used in conjunction with the Price Match.
Do you offer business storage?
Yes as we offer a range of different room sizes, we have the space to suit your storage needs. With flexible room access, delivery and collection services available we can help you to keep your business running smoothly.
There are no long term leases, no business rates to pay and no contract rates charged.
If you need business storage please speak to one of our team to discuss your needs.
The only business we cannot help is with storage of food products and businesses involving manufacturing on site.
Can I book online?
Yes all rooms can be booked online subject to availability. You will receive email confirmation of your booking to the email address you supply upon booking. As there are no reservation charges you will not be asked for any card or bank details.
What if i’ve booked and my plans are delayed or changed?
That’s no problem all please contact the store by phone on 01482 24 24 99 or email us at email@example.com and we can move your reservation date forward or back. Should you no longer need the room please let us know and we will arrange to cancel your booking. There is no charge for either moving or cancelling your reservation.
Do I need insurance?
Yes all rooms need to have their stored contents insured that their full new for old replacement value.
Why do I need insurance?
The Insurance is there to ensure that should anything unexpected should happen then you will be fully compensated. You will be covered for Fire, theft, flood, vermin etc.
Can I take out my own insurance?
You can take out your own insurance, however it must cover goods being placed in self-storage. Please note that not all household insurances will cover you whilst your possessions are in a self-storage facility, please check the terms of your insurance and provide us with proof of your cover. This must state that it covers goods stored in a self-storage facility, and name the store you are storing at and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.
What is the minimum insurance required?
The minimum is the full replacement value of your goods on a new for old replacement value.
What documents do I need to provide to move in?
You need to bring with you valid photo ID such as a passport or driving license.
You will need the name, email address and phone number of a person we can use as your emergency contact.
Your first payment will need to be paid by card.
What happens if I do not have the required documents?
Unfortunately without the correct documents we wouldn’t be able to complete a storage contract for you and you wouldn’t be able to move you in.
Can I add an additional name contact for access?
Yes you can add as many or as few people as you chose to have access to your room. Access would be restricted to yourself and this list of authorised persons. You can add or remove contacts at any time by letting us know in writing.
Do I need my own padlock?
Yes all rooms require their own padlock so that you the customer remain the sole key holder and the room remains secure. We sell padlocks in our reception and can arrange this on the day of your move in for your convenience.
What happens if I lose my keys?
If you lose your keys we would be able to perform a lock cut for you.
There would be a charge for this and photo Id would be required.
You would also need a new lock to re-secure the room. We sell these in reception for your convenience.
Do I still get the offer if I don’t stay for the 4 weeks?
Yes, the minimum length of stay required is just 7 days.
What is the procedures for entering and exiting store more premises?
To access the store facility during our reception hours you would need to input your code at the sliding automatic doors to access the building and de-alarm your room. You would then need your keys to access the padlock on your room.
Once you have finished please lock and secure your room, enter your code by the sliding doors to reactivate your room alarm and push the green button to exit.
Outside of reception hours you would need to enter your code on the key pad at the gate, to allow you access to the carpark. You would then need to enter your code by the black door to allow you access to the building and then again at the sliding doors to de-alarm your room.
Once you have finished please lock and secure your room, enter your code by the sliding doors to reactivate your room alarm and push the green button to exit. You then need to push the yellow button by the black door to allow to exit the building, please ensure this is closed behind you.
Then just drive up to the gate, this will detect you and open automatically, and will close behind you again once you are clear.